Online Payment Terms
How upfront booking payments work on Madeira Kids: the cancellation and refund policy for families, and the agreement partner businesses accept to receive online payments.
Cancellation & Refund Policy
Version 2026-10-03
1. Paying upfront
Some experiences let you pay the full price online when you book. Payments are processed securely by Viva.com and collected by Madeira Kids on behalf of the partner business. Your booking is still subject to the partner's confirmation.
2. Refundable cancellation (up to 72 hours before)
You can cancel and receive a full refund if we receive your cancellation request at least 72 hours before 00:00 (Madeira time) on the day of your booking. The exact deadline is shown before you pay and in your confirmation email.
To cancel, reply to your booking email or write to hello@madeirakids.com with your booking reference. Refunds are made to the original payment method.
3. No refunds after the deadline
Cancellations received less than 72 hours before the day of the booking, and no-shows, are not refunded. Bookings made when there are already fewer than 72 hours left before the booking day are non-refundable.
4. Cancellation by the business
If the partner business declines or cancels your booking, or cannot provide the service, you always receive a full refund, whatever the date.
5. Acceptance
You must accept this policy before paying, and your acceptance is recorded with your booking. This policy does not affect your statutory rights as a consumer.
Partner Online Payment Agreement
Version 2026-10-03 · supplements the Partner Terms
1. Scope
This Online Payment Agreement supplements the Partner Terms and applies only to services for which the Partner switches on "Accept online payment". Online payment is optional, enabled service by service, and only available after the account owner has accepted this agreement.
2. Collecting payments
The Partner authorises Madeira Kids to collect, on the Partner's behalf, the price of bookings paid online, through Madeira Kids' Viva.com merchant account. The amount charged is the price the Partner has published at the time of booking.
3. Payouts to the Partner
Madeira Kids transfers the amounts collected for bookings that have taken place to the bank account the Partner provides, less any commission or fees agreed in writing with Madeira Kids and any refunds or chargebacks attributable to the Partner.
4. Cancellation and refund policy (72 hours)
The Partner accepts that customers who paid online are entitled to a full refund if they cancel at least 72 hours before 00:00 (Madeira time) on the day of the booking. Later cancellations and no-shows are not refunded, and the amount remains due to the Partner.
If the Partner declines, cancels or fails to provide a paid service, the customer receives a full refund and that amount is not paid out to the Partner (or is deducted from future payouts).
5. Partner obligations
The Partner agrees to confirm or decline paid bookings within 24 hours, keep prices and availability up to date, and deliver the service as described. The Partner cooperates with Madeira Kids to resolve customer complaints and payment disputes (chargebacks).
6. Switching off and changes
The Partner can switch off online payment at any time; bookings that have already been paid must still be honoured. Madeira Kids may change this agreement with prior notice by email. A new version must be accepted before the Partner can receive online payments again.